Overview
A law firm in Doha had two systems down at once: No Access to the office CCTV, and the biometric time and attendance terminal was no longer logging staff hours. Both had been left without maintenance and neither could be recovered by office staff.
JDL Solutions attended on site, reset and reconfigured both systems, verified recording and attendance logging were working correctly end to end, and handed the systems back to the client in working order with access restored to their team.
For a legal practice, attendance records and premises footage aren't conveniences, they're part of how the firm evidences its own operations. Getting both back online quickly mattered more than getting them back cheaply.
The challenge
The office had lost access to its CCTV and the biometric terminal had stopped logging staff hours; neither could be recovered by office staff.
The outcome
Both systems reset, reconfigured and verified end to end on site, with access handed back to the firm's team.
